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Showing posts with the label complaints

"I Want My £11 Back."

I’m a little depressed by the number of people who opted for a refund as a result of the change to Thursday’s scheduled Mostly Comedy line-up, as it serves to illustrate how many come these days for a specific name. The substitution's a suitable one, with Richard Herring appearing in place of James Acaster. If anything, Richard’s a bigger name in terms of longevity, and while he admittedly played the club twice last year he’s always hugely popular here. That’s not to say he isn’t still , as a sizeable percentage snapped up tickets that had returned to sale once the change was announced, but no sooner were they bought than more refunds were processed, leaving us with a costly stalemate. We wouldn’t normally be in a position where we’d need to offer money back, as we seldom advertise events with a headliner. The fact we present mixed bills and always state our line-ups may be subject to change would normally protect us; the only reason we’re in this pickle is because the other ...

Disappointed, of HItchin.

Today, in an unprecedented moment for Mostly Comedy, we sold 150 tickets (our total capacity) for Jack Dee’s appearance next month to our mailing list in just fourteen minutes ; a remarkable way to mark our club’s ninth birthday, which was sullied by a slew of complaints we received almost instantly from a few of the punters who missed out. Not all of the emails, tweets and Facebook posts were like this; plenty were balanced and understanding of the fact the gig sold out so fast purely to the huge influx of interest. But while some people quickly grasped the situation, others couldn’t get to grips with it and continued to hammer the point, even after we posted the following statement - all within an hour of the show going on sale - to explain why things fell the way they did. The comment that sticks in my mind the most came in an email from someone who said, “I’m so disappointed in you guys”. That hurt. So much work goes into what we ...